Service Jam Berlin 2014
What to bring along …

What to bring along …

While being able to provide some tools and materials, it would be great if every jammer brings additional equipment along. Here are a few suggestions …
Differentiating design through qualitative research

Differentiating design through qualitative research

What kind of services do people with chronic diseases need? Fabian Klenk talks about using qualitative research to create better designed services.
Latest entries
This is where you jam: SI Labs

This is where you jam: SI Labs

Joining a jam weekend puts you in a unique fast forward mode. Yet you can only move as fast as your environment allows you to – hence location is key. Therefore we are happy to have Service Innovation Labs hosting the jam.
Jam again, 2014 edition

Jam again, 2014 edition

Has it really already been a year? Well, it Look like, as the next Global Service Jam is just around the corner and Berlin will of course not miss any of the jamming-fun. The jam starts March 7th and ends March 9th …
Why do we jam?

Why do we jam?

What’s the motivation for the organisers of the Service Jam Berlin to do the event? Why all the work for this relatively small group of people? Mauro Rego asked this questions — Katrin, Olga, Manuel and Martin answered.
Recorded live stream of final presentations

Recorded live stream of final presentations

Thanks to modern technology and—even more—the jam’s gorgeous videographer took everyone in the world with internet access could follow the final presentations. 5 groups presented their service concepts.
Meet the service jammers of 2013

Meet the service jammers of 2013

Say hello to the 35 jammers, 4 organisers and 8 supporters of the Service Jam Berlin 2013 who all together spent roughly 900 hours jamming on the first March weekend.
Research, Ideation and Elevator Pitch

Research, Ideation and Elevator Pitch

Go for quantity! Defer judgment! Go for wild ideas! Build on the ideas of others! — these rules or rather hints in service design processes are well-known, yet cannot stressed enough to unsure we all stick to them for achieving better results …
Knowledge sharing: D.Bing time!

Knowledge sharing: D.Bing time!

Alexander Tornow from gruppenbing and Kira Krämer from inventedhere guided the jammers through a d.bing session, an interactive insight sharing method.
How to grow faster: Learn in teams

How to grow faster: Learn in teams

After lunch, Aini Homma, a Service Designer for the Volkswagen Group Research and Service Innovation, shared with us her experiences and methods for learning in teams.
Saturday morning: Breakfast and research

Saturday morning: Breakfast and research

Wake up, Berlin jammers! On Saturday the jam really kicks off — of course with a delicious jammy breakfast, some agenda setting and a comprehensive input by a service design specialist. Fjord’s Eva Hernando introduced research techniques.
Team learning in Service Design

Team learning in Service Design

Tomorrow, Aini Homma will give us some insight in tools for knowledge transfer within and between teams.